Is it really Unlimited?
Yes, it's really unlimited!
How and where can I receive my Sushi Wi-Fi?
Once you have ordered your Sushi Wi-Fi, come pick it up at our store in Shibuya. Our address is: 2 Chome-10-7 Dōgenzaka, Shibuya-ku, Tōkyō-to 150-0043, Japan. More detailed information is on our homepage. Additionally, if you have purchased the shipping package, we will send the Sushi Wi-Fi to your hotel. or the private address that you have specified or post office in Airport.
Can you ship to AirBNBs or share houses?
Yes we can; however, many locations do not have someone on-site and packages are often returned. Due to this, we ship our packages to a nearby Shipping/Post office by default - which you can visit to pick up your package. In many cases, post offices located in the central area operate 24 hours for added convenience. We will send you the information and map of the post office through email. Please go to it and present the number and your passport at the post office counter to receive your package.
How do I return my Sushi Wi-Fi?
You can either come return it to us or get the shipping add-on for ¥1,500 to ship it back to us.
What is the battery life of Sushi Wi-Fi?
Our pocket Wi-Fi has a 2,300mAh battery which lasts around 17 hours depending on your usage.
How big is the Sushi Wi-Fi?
Our device is a 110.0mm x 66.0mm x 17.0mm (4.3 in x 2.6 in x 0.67 in).
How fast is the Sushi Wi-Fi?
We have download speeds up to 150Mbps and upload speeds up to 50Mbps.
What is the coverage of Sushi Wi-Fi?
We use the SoftBank network, look at the coverage here:
What happens if I lose or damage my Sushi Wi-Fi?
There will be charges made to your account.
When should I order my Sushi Wi-Fi?
You can order at any time, even on the day. We have same-day and one day shipping. For more infomation click here.
Can I extend the rental of my Sushi Wi-Fi?
Yes, you can but the price for extending it will increase to ¥500/day.
Can I get my Sushi Wi-Fi the day I order?
Yes, but only if you are coming to pick it up at our Shibuya store. Or if you select 'Same Day Shipping' shipping option until 12 o'clock on that day it will arrive by 21 o'clock on the day.
※ If you do not have a person who can receive it at home etc. Do not select this option. We aren't responsible if a pickup cannot be completed.
Are there any transmission fees?
No there are no transmission fees.
Do I need to sign a separate contract with a provider?
No, we will never ask you to sign a separate contract with a provider when renting
What if I want to receive『Sushi Wi-Fi』at the airport?
If you wish to receive at the airport please select shipping option of order form.
The reception service at the airport is a service that we send a WIFI to a post office located at the airport that we wish to receive at the post office by the customer.
Therefore shipping fee will be charged.
We do not accept reception service at airport counter.
Because it becomes higher than the shipping cost, we are taking service at the post office in the airport.
How to receive your Pocket Wi-Fi at the Airport?※Only for People who Chose the Shipping Option
The Pocket Wi-Fi can be received at the different post offices located within each available airport. Once you find a post office, go up to the counter, pres- ent your passport and the tracking number of the post and tell them that you are here to pick up a package. The attendants at the post office can speak English so do not worry about any language barriers.
How to return your Pocket Wi-Fi at the Airport?※Only for People who Chose the Shipping Option
Put everything into the plush bag that came with the Pocket Wi-Fi and then into the envelope that everything came in that was given to you when receiv- ing your Pocket Wi-Fi. Once you do that, go to the post office located within the airport or a post box and turn into the envelope. If you have any questions, feel free to as the people at the post office.
What payment method is available?
Only credit and debit cards are available at the moment.
Can I pick up my Sushi Wi-Fi at the airport?
Yes! At select airports. At the moment you can come pick up your Sushi Wi-Fi at Narita (NRT), Haneda (HND), Kansai (KIX), Centrair (NGO), New Chitose (CTS), and Naha (OKA) International Airports.
How do I return my Sushi Wi-Fi?
You can either come return it to us at our Shibuya store or get the shipping add-on for ¥1,500 to ship it back to us.
Can I use my Phone with it?
Yes! Any device capable of using Wi-Fi can use our Sushi Wi-Fi service.
What about canceling my order?
You can cancel your order as long as your Sushi Wi-Fi device hasn’t shipped yet which is about 3 days before your pickup date (ex. If your pickup date is on the 13th be sure to cancel on the 10th) to get your order refunded. (All times in GMT+9)
Is tax and shipping included in the price?
Tax is included in the order; however, you will have to pay for shipping which costs ¥1,500. This shipping package includes a return package so you can return the Sushi Wi-Fi from any post box in Japan.
How many devices can be connected to the Sushi Wi-Fi at the same time?
A total of 10 devices can be connected at the same time.
Why don't you provide a backup battery with Expedited Shipping?
Beginning March 2017, national laws in Japan have changed regarding shipping standard lithium-ion backup batteries using planes. Due to these tightening safety restrictions, we are no longer able to include a backup battery in our Expedited shipping orders if you would like to receive your package in the following prefectures:
Kyushu Region (Fukuoka Oita, Saga, Kumamoto, Nagasaki, Kagoshima, Miyazaki) Shikoku Region (Kagawa, Tokushima, Kochi, Ehime)
Cyugoku Region (Yamaguchi, Shimane, Hiroshima, Okayama, Tottori)
Any Remote Islands
*As this is originally a free bonus service, there will be no discounts given as a result of falling under this new rule.