Is it really Unlimited?
Yes, it's really unlimited! No restriction.
How and where can I receive my Sushi Wi-Fi?
Once you have ordered your Sushi Wi-Fi, come pick it up at shibuya store, Akihabara store and Asakusa store. More detailed information is on our homepage. Additionally, if you have purchased the shipping package, we will send the Sushi Wi-Fi to your hotel. or the private address that you have specified or post office or QL Liner in Airport.
Can you ship to AirBNBs or share houses?
Yes we can; however, many locations do not have someone on-site and packages are often returned. Due to this, we ship our packages to a nearby Shipping/Post office by default - which you can visit to pick up your package. In many cases, post offices located in the central area operate 24 hours for added convenience. We will send you the information and map of the post office through email. Please go to it and present the number and your passport at the post office counter to receive your package.
How to return your Sushi Wi-Fi?
We provide a Return Kit with your Pocket Wi-Fi when you receive it. With this you can put everything inside and then put it in a postbox located nationwide in Japan. You can also send these through convenience stores inside Japan such as ‘Lawson’. Additionally, there are postboxes inside airports, so it is possible to send the return kits back inside the airports.
What is the battery life of Sushi Wi-Fi?
Our pocket Wi-Fi has a 2,300mAh battery which lasts around 17 hours depending on your usage.This is an official indication. As we tested and used it will run out of batteries in about 4 hours. However we have mobile batteries as a bonus. Please rest assured that you can charge it more than 4 times if you use it.
How big is the Sushi Wi-Fi?
Our device is a 110.0mm x 66.0mm x 17.0mm (4.3 in x 2.6 in x 0.67 in).
How fast is the Sushi Wi-Fi?
We have download speeds up to 150Mbps and upload speeds up to 50Mbps.
What is the coverage of Sushi Wi-Fi?
We use the SoftBank network, look at the coverage here:
What happens if I lose or damage my Sushi Wi-Fi?
There will be charges made to your account.
When should I order my Sushi Wi-Fi?
You can order at any time, even on the day. We have same-day and one day shipping. For more infomation click here.
Can I extend the rental of my Sushi Wi-Fi?
Yes, you can but the price for extending it will increase to ¥500/day.
Can I get my Sushi Wi-Fi the day I order?
Yes, but only if you are coming to pick it up at our Shibuya store or Akihabara store or Asakusa store and Narita airport. Or if you select 'Same Day Shipping' shipping option until 12 o'clock on that day it will arrive by 21 o'clock on the day.
※ If you do not have a person who can receive it at home etc. Do not select this option. We aren't responsible if a pickup cannot be completed.
Are there any transmission fees?
No there are no transmission fees.
Do I need to sign a separate contract with a provider?
No, we will never ask you to sign a separate contract with a provider when renting.
What if I want to receive『Sushi Wi-Fi』at the airport?
If you wish to receive at the airport please select Airport of order form "Select your pick-up location".
The reception service at the airport is a service that we send a WIFI to a post office located at the airport that we wish to receive at the post office or the QL Liner Counter by the customer.
Therefore shipping fee will be charged.
We do not accept reception service at airport counter.
Because it becomes higher than the shipping cost, we are taking service at the post office or the QL Liner Counter in the airport.
How to receive your Pocket Wi-Fi at the Airport(Outside of Narita Airport)?※Only for People who Chose Airport of order form "Select your pick-up location".
The Pocket Wi-Fi can be received at the different post offices located within each available airport. Once you find a post office, go up to the counter, pres- ent your passport and the tracking number of the post and tell them that you are here to pick up a package. The attendants at the post office can speak English so do not worry about any language barriers.
How to return your Pocket Wi-Fi at the Airport?
Please put everything into the return envelope and put it in a post box. You can do this anywhere and does not need to be at the place in which you received your pocket wifi.
If you are returning your pocket wifi at the airport there are no post boxes after the security checkpoint so please be sure to put your pocket wifi into a post box before going through it.
What payment method is available?
Only credit and debit cards are available at the moment.
Can I pick up my Sushi Wi-Fi at the airport?
Yes! At select airports. At the moment you can come pick up your Sushi Wi-Fi at Narita (NRT), Haneda (HND), Kansai (KIX), Centrair (NGO), and New Chitose (CTS) International Airports.
Can I use my Phone with it?
Yes! Any device capable of using Wi-Fi can use our Sushi Wi-Fi service.
What about canceling my order?
You can cancel your order as long as your Sushi Wi-Fi device hasn’t shipped yet which is about 3 days before your pickup date (ex. If your pickup date is on the 13th be sure to cancel on the 10th) to get your order refunded. (All times in GMT+9)
How many devices can be connected to the Sushi Wi-Fi at the same time?
A total of 10 devices can be connected at the same time.
Why don't you provide a backup battery with Expedited Shipping?
Beginning March 2017, national laws in Japan have changed regarding shipping standard lithium-ion backup batteries using planes. Due to these tightening safety restrictions, we are no longer able to include a backup battery in our Expedited shipping orders if you would like to receive your package in the following prefectures:
Kyushu Region (Fukuoka Oita, Saga, Kumamoto, Nagasaki, Kagoshima, Miyazaki) Shikoku Region (Kagawa, Tokushima, Kochi, Ehime)
Cyugoku Region (Yamaguchi, Shimane, Hiroshima, Okayama, Tottori)
Any Remote Islands
*As this is originally a free bonus service, there will be no discounts given as a result of falling under this new rule.